Legal
Refund policy
The window
Every deal sold on GrabLTD has a refund window of 14, 30 or 60 days from purchase, set by the partner and shown on the product page and in your receipt. Curated external deals are sold by their own networks and follow their refund rules.
How to ask
Open your purchase in /me/purchases and choose "Request a refund" inside the window. Say briefly why.
What happens next
The partner reviews the request. If the partner does not decide within 5 days, we refund automatically. If approved, the full amount you paid, including tax, goes back to your original payment method. The license code or access is withdrawn.
No partial refunds
Refunds are for the whole purchase. We do not refund part of a purchase.
After the window
Once the window closes the sale is final, and GrabLTD's responsibility for it ends. Product support after that is with the partner.
Chargebacks
Please ask us first. A chargeback is settled with the card network and the amount, with fees, is recovered from the partner.