AI Tools · Lifetime deal
CX Genie
Unified support, automated workflows, and white-label delivery
CX Genie at a glance
- Platform
- Web, Facebook, Instagram, Telegram, WhatsApp, Shopify, WordPress, BigCommerce, WooCommerce
- Note
- Lifetime access to CX Genie
- Upgrades
- All future Pro Plan updates
- Upgrades
- If the Plan name changes, the deal maps to the new Plan name with accompanying updates
- Note
- No codes or stacking
- Upgrades
- Upgrade between three license tiers while the deal is available
- Upgrades
- Downgrade between three license tiers within 60 days of purchase
- Upgrades
- Previous AppSumo customers can upgrade to increase their feature limits
- Note
- Previous AppSumo customers are grandfathered into new features and feature limits
Which CX Genie plan do you need?
Prices in USD, excluding tax.
| License Tier 1 | License Tier 2 | License Tier 3 | |
|---|---|---|---|
| One-time price | $69 | $219 | $449 |
| Regular price (AppSumo) | |||
| You save | $231 | $381 | $451 |
| Includes | 10,000 Conversations per month; 50 Document limit for AI knowledge; 20 Chatbots; 5 Team members; Multiple data sources; Notification setting; Multiple functions with message flow; Live chat; Chatbot members feature; All integrations; AI model: ChatGPT-4; Team management tools; Hybrid chat with AI assist; API and SDK access; Custom branding | 30,000 Conversations per month; Unlimited Document limit for AI knowledge; 50 Chatbots; 20 Team members; Help desk; Multiple data sources; Notification setting; Multiple functions with message flow; Live chat; Chatbot members feature; All integrations; AI model: ChatGPT-4; Team management tools; Hybrid chat with AI assist; API and SDK access; Custom branding | 60,000 Conversations per month; Unlimited Document limit for AI knowledge; Unlimited Chatbots; Unlimited Team members; Help desk; Ticket management; Form builders; White labeling and custom auth; Chatbot data sync and tables; Multiple data sources; Notification setting; Multiple functions with message flow; Live chat; Chatbot members feature; All integrations; AI model: ChatGPT-4; Team management tools; Hybrid chat with AI assist; API and SDK access; Custom branding |
Before you buy: AppSumo's terms and extra costs
- Note. Lifetime access to CX Genie
- Upgrades. All future Pro Plan updates
- Upgrades. If the Plan name changes, the deal maps to the new Plan name with accompanying updates
- Note. No codes or stacking
- Redeem. Activate the license within 60 days of purchase
- Upgrades. Upgrade between three license tiers while the deal is available
- Upgrades. Downgrade between three license tiers within 60 days of purchase
- Upgrades. Previous AppSumo customers can upgrade to increase their feature limits
- Note. Previous AppSumo customers are grandfathered into new features and feature limits
What is CX Genie?
CX Genie is a no-code AI customer support platform for handling support around the clock. It combines website, social, and messaging conversations in a unified inbox, supports AI-to-human handoff, and can be white-labeled for resale to agency clients.
What CX Genie says it does
- Provides 24/7 AI-powered customer support. (CX Genie's figure)
- Supports customer support in 55+ languages. (CX Genie's figure)
- Uses GPT-4o-mini for efficient responses and GPT-4 for complex tasks.
- Trains AI agents with FAQs, uploaded documents, live URLs, and ecommerce data.
- Moves complex conversations from AI agents to human support staff.
- Manages conversations from multiple platforms in a unified inbox.
- Creates no-code automations with conditional logic, branching paths, and triggers.
- Adds branded dashboards, email, help desk KPIs, CSAT reports, and performance tracking.
- Syncs Shopify and WooCommerce data for AI training.
- Lets agencies resell a white-labeled support solution.
Why CX Genie
Repeated questions can overwhelm support teams, slow replies, and leave issues unresolved. CX Genie handles routine inquiries with an AI agent, routes complex work to people, and centralizes support across channels. Agencies can also deliver the platform under their own brand.
How does CX Genie work?
Train the AI agent
Add FAQs, uploaded documents, live URLs, and ecommerce data to the AI knowledge source.
Connect support channels
Connect websites and social or messaging channels, then manage conversations from one dashboard.
Resolve and hand off
Let the AI answer routine questions, then pass complex issues to support staff.
Organize team work
Use filters, assignments, team management, and live chat from the shared inbox.
Automate follow-through
Build no-code flows for ticket creation, conversation routing, and follow-up scheduling.
Then it handles:
- Answer common support questions around the clock
- Train AI agents on business knowledge
- Hand complex issues to human agents
- Unify conversations across websites and messaging channels
- Automate ticket creation, routing, and follow-ups
- Manage live chat, filters, assignments, and teams
- Track help desk KPIs and CSAT
- Apply agency branding across dashboards and emails
Who is CX Genie for?
Built for
- Support teams handling conversations across websites and messaging platforms
- Businesses needing round-the-clock support in many languages
- Agencies reselling white-label customer support software
- Ecommerce teams using Shopify or WooCommerce data to train AI agents
Not for
- License Tier 1 teams needing more than 20 chatbots, 50 knowledge documents, or 5 members
- License Tier 2 teams needing more than 50 chatbots or 20 members
- Support operations needing more than 60,000 conversations per month
What is included in CX Genie?
AI Agent Training
- Training sources Use FAQs, uploaded documents, live URLs, and ecommerce data.
- Language coverage Support customers in 55+ languages around the world.
- Model routing Use GPT-4o-mini for efficient responses and GPT-4 for complex tasks.
Customer Conversations
- Unified inbox Manage website, social, and messaging conversations from one dashboard.
- Messaging channels Chat on Facebook, Instagram, Telegram, and WhatsApp.
- Website connections Connect Shopify, WordPress, BigCommerce, and other supported websites.
- Live chat Filter chats, assign conversations, and manage team members.
AI and Human Support
- AI-to-human handoff Route complex issues from the AI agent to support staff.
- Around-the-clock support Provide AI-powered customer support around the clock.
- Notifications Configure notification settings.
Workflow Automation
- No-code builder Create workflows with drag-and-drop controls.
- Conditional flows Apply conditional logic, branching paths, and triggers.
- Repetitive work Automate ticket creation, routing, and follow-up scheduling.
Team Management and Reporting
- Help desk analytics Track KPIs, CSAT reports, and support performance.
- Team controls Manage team members and chatbot membership.
- Developer access Connect custom systems through API and SDK access.
Branding and Data
- White labeling Add your brand to dashboards and email.
- Ecommerce sync Sync Shopify and WooCommerce data for AI training.
- Help desk extensions Extend the help desk with tickets and form builders.
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What is CX Genie?
CX Genie is a no-code, AI-powered customer-support platform for providing 24/7 support. It includes a trainable chatbot, AI-to-human handoff, unified inbox, live chat, workflow automation, and white-label branding. It supports 55+ languages and connects with channels including Facebook, Instagram, Telegram, WhatsApp, Shopify, WordPress, and BigCommerce.
Who is CX Genie for?
It is designed for businesses that want to automate customer support across websites, social media, messaging apps, and ecommerce platforms. Support teams can let AI handle common questions and hand complex issues to staff. Agencies can also white-label CX Genie and resell it to clients.
What are the limits and prices for each license tier?
License Tier 1 costs $69 and includes 10,000 conversations per month, 50 documents, 20 chatbots, and 5 team members. Tier 2 costs $219 with 30,000 conversations monthly, unlimited documents, 50 chatbots, and 20 team members. Tier 3 costs $449 with 60,000 conversations monthly and unlimited documents, chatbots, and team members.
What happens after purchase?
The purchase includes lifetime access to CX Genie and all future Pro Plan updates. Choose the appropriate tier; no codes or stacking are required. Activate the license within 60 days. You can upgrade between the three tiers while the deal is available and downgrade within 60 days of purchase. If the plan name changes, the deal maps to the new name with its updates.
Can agencies rebrand and resell CX Genie?
Yes. White labeling adds a unique brand to dashboards and emails. All three tiers include custom branding, while License Tier 3 adds white labeling with custom authentication. The platform also supports a help desk with KPIs, CSAT reports, performance tracking, and ecommerce data syncing for chatbot training.