Mercuri

Automate marketing, sales & customer support with Mercuri. Instant replies, cart recovery, and follow-ups directly from your WhatsApp number.

Getting started on Mercuri is easy:

1. Install Mercuri on your specific platforms (Shopify, Wix, WooCommerce etc and choose your channel)

2. You can start importing your contacts to Mercuri or add them manually.

3. Start creating campaigns for the channel that you onboarded.

4. Send automated order updates, shipping notifications, booking confirmations, and reminders — all on auto-pilot.

Why Choose Mercuri?

• More revenue from conversations: Turn product questions and casual chats into orders with AI that nudges customers to buy.
• Faster responses, fewer drop-offs: Instant replies 24/7 keep momentum going, so fewer prospects go cold.
• Lower support costs: Automate repetitive queries and follow-ups so your team handles only what truly needs a human.
• Higher repeat purchases: Timely, behavior-based campaigns on channels people actually read drive second and third orders.
• Shorter sales cycles: Lead qualification and guided buying happen inside the chat—no back-and-forth delays.
• Less cart abandonment: Automated nudges and helpful answers get shoppers over the hump when it matters most.
• Better team coordination: Assign, track, and share context across teams so nothing falls through the cracks.
• Faster time-to-value: No spreadsheet gymnastics or complex setups—go live quickly and start seeing results.

Who Needs Mercuri?

eCommerce Marketing Manager (D2C/Shopify)

• Abandoned cart recovery: AI answers objections (shipping, sizing, discounts), nudges to checkout, and loops in a human only when needed.
• Launches and promos: Segment and send WhatsApp/SMS blasts to past buyers or high-intent browsers; keep it conversational instead of “blast-y.”
• Back-in-stock and price-drop alerts: Triggered messages that drive fast restocks and impulse purchases.
• Post-purchase flows: Order updates, delivery alerts, review requests, and NPS/CSAT—automated, friendly, and on-brand.

VIP/Loyalty concierge: Treat top customers with priority responses, surprise offers, and 1:1 concierge through AI+human handoff.

Founder/Business Owner (SMB to mid-market)

• 24/7 front desk: AI handles inquiries, FAQs, quotes, and bookings while you sleep.
• Instant team routing: Assign conversations to sales, support, or ops in a click so nothing stalls.
• Daily conversation digest: Snapshot of top questions, hot leads, and issues—so you can steer decisions quickly.
• Usage-based control: Spin up campaigns when needed, avoid dead weight tools and complex contracts.

Customer Support Lead/Head of CX

• Shared inbox with AI: Auto-resolve common tickets (order status, returns, policies) and escalate only the tricky ones.
• SLA-friendly assignments: Route chats by skill, team, or priority; reduce first-response and resolution times.
• Proactive support: Trigger messages for delivery delays, reschedules, or “how-to” guidance to cut inbound volume.
• Conversation protection: Track files, detect PII/sensitive data, and keep an audit trail across teams.

Sales Teams (B2B or high-touch B2C)

• AI SDR: Qualify inbound WhatsApp leads instantly; book meetings, share collateral, and capture objections.
• Pipeline nudges: Automated yet personal follow-ups—demos, trials ending, proposal nudges—without the “just bumping this” vibe.

Event/lead gen workflows: Post-webinar nurtures or expo QR-to-WhatsApp flows that keep leads warm until the rep steps in.

Agency Owner (eCommerce/Performance/CRM)

• Multi-brand playbooks: Deploy ready-to-run abandoned cart, win-back, and launch flows per client in hours, not weeks.
• Reporting clients care about: Conversation-to-revenue, response times, automated resolution rates.
• Scale without adding headcount: AI handles level-1 support and routine campaigns; humans focus on creative and strategy.

Marketplace Sellers (Amazon/Flipkart/Local D2C)

• Catalog Q&A at scale: AI answers product fit, compatibility, and shipping queries pre-purchase to lift buy rates.
• Post-purchase service: Warranty registration, care tips, and review asks—all automated to drive ratings.
• Cross-sell bundles: Recommend complementary products based on purchase history to increase AOV.

Service Businesses (Clinics, Salons, Home Services, Education)

• Appointment workflows: Booking, reminders, reschedules, and “you’re next” updates to cut no-shows.
• Pre-visit forms and docs: Collect information or consent over WhatsApp/SMS; share prep instructions automatically.
• Follow-up and retention: Post-visit care, refill reminders, class updates, or seasonal offers that feel helpful, not spammy.

Retail/Offline to Online (Stores, dealerships, events)

• QR-to-chat: In-store or event QR codes that open WhatsApp to capture leads, send catalogs, and follow up post-visit.
• Clienteling: Store associates continue conversations post-visit with AI help and easy handoffs to managers.
• Local drops and restocks: Segment by location and broadcast nearby availability to drive footfall fast.

Get lifetime access to Mercuri today!

Features Included in All Plans

• SMS & WhatsApp Order Notifications
• Abandoned Cart Recovery
• WhatsApp Template Creation
• Email Support
• Shared Inbox for WhatsApp & SMS
• Add a toll-free SMS number (Bring Your Own Twilio Number)
• Contact Lists
• Integrations (Shopify, Wix, WooCommerce, and more)
• Onboard & Manage Multiple Phone Numbers
• AI Agent for Sales & Support (BYOK)
• Unlimited Incoming Messages
• Unlimited Team Members