Support Board

Support Board turns scattered messages into seamless connections. Instead of juggling emails, chats, and DMs, your team manages them all from one elegant dashboard.

Whether it’s a WhatsApp question, a Messenger order inquiry, or an Instagram DM, everything flows into a unified inbox where AI and humans work together in perfect sync.

Powered by OpenAI, the built-in chatbot handles routine questions instantly—while Human Handoff ensures a smooth transition when a personal touch is needed.

The result? Faster replies, happier customers, and a support team that finally breathes again.

With real-time chat, CRM insights, ticketing, and automation tools, Support Board is more than a helpdesk—it’s the nerve centre of your customer experience.

Add a custom chat widget, a built-in help centre, and integrations for Shopify, Slack, and WordPress, and you’ve got a platform that adapts to how your business truly works.

And for Shopify users, the integration goes even deeper: your chatbot can access live store data—from order history to cart items—to offer personal, conversion-boosting responses.

Note: OpenAI usage costs are not included. You can connect your own API key or purchase credits directly from Support Board website.

Use Cases:

• Centralizing communication for support teams
• Automating common queries and tasks with AI
• Managing sales conversations and lead tracking
• Providing live customer support via your website and social platforms

Ready to level up your customer support?

Start using Support Board today to help your team respond faster, sell smarter, and stay connected—wherever your customers reach out.

Why should you choose Support Board?

• All-in-one inbox: Manage chats, emails, and messages from WhatsApp, Messenger, Telegram, Instagram, and more in one place.
• AI-powered chatbot: Automate support with an OpenAI-driven bot that learns from your website or documents.
• Seamless handoff: Switch smoothly from chatbot to live agent when human help is needed.
• Smart automation: Trigger messages, pop-ups, and workflows based on user behaviour, time, or location.
• Built-in CRM & analytics: Track performance, satisfaction, and team efficiency with detailed insights.
• Multilingual support: Serve global audiences in up to 32 languages.
• Ecommerce-ready: Integrates deeply with Shopify for real-time customer and order data.
• Trusted by 10,000+ businesses worldwide for faster, smarter, more personal support.

How Does it Work?

• 1. Connect your channels: Link WhatsApp, Messenger, Telegram, Instagram, email, and more so every message flows into one unified inbox.
• 2. Train your chatbot: Automatically teach it using your website or documents—or add custom Q&A for deeper, brand-specific knowledge.
• 3. Automate smartly: Set triggers and conditions (like user type, location, or time) to send personalised pop-ups, welcome messages, or follow-ups.
• 4. Hand off seamlessly: When needed, the chatbot passes conversations to live agents—complete with context, customer data, and chat history.
• 5. Manage and analyse: Use the built-in CRM, ticketing, and analytics tools to track performance, measure satisfaction, and refine support.
• 6. Scale globally: Serve customers in 32+ languages with multilingual bots and automatic text correction for smooth communication everywhere.

Key Features that Keep Conversations Flowing

• OpenAI-powered chatbot — Delivers instant, accurate responses and learns continuously from your content.
• Human handoff — Transfers chats to live agents without losing context or conversation flow.
• Omnichannel inbox — Centralises messages from WhatsApp, Messenger, Telegram, LINE, WeChat, Google Business Messages, and more.
• Smart automation — Create triggers and workflows based on user behaviour, time, or location.
• Custom chat widget — Match your brand’s style and embed easily on your site.
• CRM & customer profiles — Access order history, cart items, and past interactions in one place.
• Built-in help centre — Empower customers to self-serve with searchable FAQs and articles.
• Reports & analytics — Evaluate team performance, customer feedback, and conversation trends.
• Shopify integration — Access real-time store data for personalised, conversion-ready support.
• Multilingual AI — Communicate effortlessly with customers in up to 32 languages.

Who's Support Board Best For?

Support Board is built for those who want powerful, AI-driven customer support—without enterprise complexity or cost.

• Individuals & Solopreneurs: Streamline communication and respond to customers faster, even if you’re running everything yourself.
• Freelancers: Offer better client support, automate FAQs, and manage messages from multiple platforms in one place.
• Small Businesses: Deliver professional, omnichannel customer service with automation and analytics—at a fraction of the price of big enterprise tools.

Whether you’re a one-person brand or a growing team, Support Board gives you the same intelligent capabilities the big players use—beautifully simplified and affordable.