VooChat

Meet VooChat, your live chat software lifetime deal. With this one simple tool, you can boost customer engagement. Stay informed and connected with desktop notifications.

VooChat offers Geo IP tracking to help you understand your users’ location and behavior and provide a personalised experience and targeted support. You can simply utilize unlimited agents to scale your team and resolve every customer query.

You can track customer satisfaction or easily access unlimited history to review past interactions, track engagement, and generate detailed reports in a few minutes.

VooChat lets you ban or unban users, stay informed with real-time alerts, enhance your privacy with aliases, organize workflow by categorising agents into departments, and control access to manage security by restricting chat functionality based on specific domains and authorized sources.

Plus, you can plan and automate chat availability and agent shifts to ensure comprehensive customer support.

VooChat is a live customer support tool that has multiple features to help you turn every conversation into a conversion, like live customer support, Geo IP tracking, engagement tracking, and more.

Key Features:

• Real-Time Messaging – Connect with your customers instantly and have smooth, natural conversations that feel personal and engaging.
• Multi-File Transfer – Share multiple files like images, documents, or PDFs during a chat, making it easy to collaborate and solve customer issues quickly.
• Geo IP Tracking – Understand where your customers are coming from and provide support that feels relevant and tailored to their location.
• Chat Analytics – Get clear insights into your chat activity, track performance, and discover ways to improve customer engagement and team efficiency.
• Mobile App Integration – Stay connected with your customers anytime, anywhere, using the VooChat mobile app. Perfect for busy teams on the go.
• Ban/Unban Visitors – Manage visitor access by restricting or reinstating interactions based on behavior or policy compliance.
• Aliases – Protect privacy and manage roles easily by using aliases for flexible communication within the chat system.
• Departments – Organize your support team by departments to make sure inquiries are routed to the right experts.
• File Transfer – Seamlessly exchange files like documents, images, and more during chat sessions for smooth collaboration.
• Attention Bubble – Highlight important messages so they stand out immediately and never get missed.
• Domain Restriction – Add an extra layer of control and security by limiting chat access to specific domains or authorized sources.
• Scheduler – Plan and automate agent shifts and chat availability, ensuring consistent and efficient customer support 24/7.

Use Cases:

• eCommerce Stores – Deliver instant customer support and boost conversions.
• SaaS Companies – Engage visitors in real-time to increase sign-ups.
• Enterprises – Streamline workflows by categorising chats by departments.
• Remote Teams – Collaborate better with file sharing and multiple chat views.
• Financial & Healthcare Sectors – Ensure secure communication with ban/unban and domain restrictions.